On September 21th, 2012, MicroPortLifesciences (Shanghai) Co., Ltd. ("MicroPort Lifesciences") was awarded as2012 Best Customer Service---Innovative Service during 2012 China Best Call Center and CRM (Custom Relationship Management) Summit and Award Ceremony. MicroPortLifesciences
receive the customer service award for three years continuously.
Introduced by Xiaobin Yan, the Chairman of CNCBA (China Call Center & BPO Association), the China Best Call Center is the best appraisal institution in customer service field. There have been 400 companies enrolled into the appraisal activity. Outstanding on innovative service, personalized caring and multi communication channels for using of La Fenice®GnRH Infusion Pump, MicroPort Lifesciences was accepted by experts and received the award after a series of rigorous appraisal.
It offered a great opportunity to advertise MicroPort product La Fenice®GnRH Infusion Pump and increase the awareness of the disease of IHH (Idiopathic HypogonadotropicHypogonadism) in multi-industry through the China Best Contact Center. Ms. Yin Li, Vice-general Manager of MicroPortLifesciences, commentedon the award that it was an inspiring award that recognizes the effort to help those IHH and Kallmann Syndrome patients in the past year, and she further emphasized that patients are the ones who should receive more attention and supports from the society.
In recent years, the rate of infertility has risen to 12.5% in China, among which suffered from Idiopathic Hypogonadotropic Hypogonadism (IHH). IHH, also known as Kallmann Syndrome, is a genetic disorder marked by anosmia and hypogonadism. Abnormalities in various genes may cause a defect in the hypothalamus, causing a deficiency of gonadotropin-releasing hormone (GnRH). This in turn causes deficiency in Follicle-Stimulating Hormone (FSH) and luteinizing hormone (LH) levels. Incidence rate of IHH is 0.0005% in male, and 0.00001% in female. MicroPort product La Fenice® GnRH Infusion Pump, the first pulsatile GnRH infusion pump in China, has brought light and hope to those infertility patients.